Nothing happens when KurtUSB devices are plugged in for the first time?
Answer:
[+][–]
Check KurtUSB Base AC power cord
Insure proper insertion of USB cable in computer
Check proper connection between units
Verify USB ports are enabled in system BIOS (see computer documentation)
Verify USB ports are enabled in operating system. For Windows 98, go to Control Panel - System - Device Manager - Universal Serial Bus Controller and check proper configuration of USB controller and root hub.
Question:
KurtSPC does not recognize KurtUSB modules?
Answer:
[+][–]
Modules must be connected before KurtSPC is started - close KurtSPC and restart.
Verify KurtUSB module drivers are loaded. For Windows 98, go to Control Panel - System - Device Manager - Universal Serial Bus Controller and verify a listing for ?KurtUSB Device? for each connected module
Verify proper channel setup in KurtSPC. Refer to KurtSPC documentation
Check for software updates from www.kurt.com or call 1-800-343-9884
Module(s) may be damaged or defective - check and replace if necessary
Question:
KurtSPC will stop responding when trying to communicate with KurtUSB modules?
Answer:
[+][–]
Electrostatic discharges may cause intermittent operation of KurtUSB modules. Check for proper grounding of system and work area.
Module(s) may be damaged or defective - check and replace if necessary
Question:
KurtUSB modules will stop communicating intermittently, especially when probes are handled or touched by operator?
Answer:
[+][–]
Electrostatic discharges may cause intermittent operation of KurtUSB modules. Check for proper grounding of system and work area
Module(s) may be damaged or defective - check and replace if necessary
Question:
Channel readings are not stable?
Answer:
[+][–]
Check calibration configuration in KurtSPC. Low gain setting may cause a low resolution level and account for unstable readings in desired measurement range
Check probe cables for proper connection and grounding
Probe may be defective - check and replace in necessary
Module(s) may be damaged or defective - check and replace if necessary
Question:
LVDT drive signal is different than connected probes?
Answer:
[+][–]
Contact Kurt Technical Support at 1-800-343-9884 for information on changing KurtUSB LVDT configuration.
Question:
KurtUSB DC I/O module inputs are always on. Why does this happen and what action should I take?
Answer:
[+][–]
Some external devices such as multi-port adapters with LED indicators will hold inputs on. These LED's trigger sinking inputs when sourcing devices are used (or visa-versa). Remove these types of devices from circuit or contact Kurt Technical Support for information on disabling auto source/sink detect feature.
Question:
I'm getting an error on KurtSPC startup that is related to something called "VBox". Why does this happen?
Answer:
[+][–]
This error happens occasionally when the computer is powered down without properly shutting down Windows. It may be caused by a power interruption, a spike or someone switching off the system while it is in operation. When this happens the license file may become corrupt and not allow the KurtSPC software to run. To avoid this occurring, it is recommended to use a Universal Power Supply (UPS) and shut down the KurtSPC software and operating system before turning off the computer.
Question:
I'm getting an error on KurtSPC startup that is related to something called "VBox". What can I do?
Answer:
[+][–]
Search your hard drive (using the Windows search utility) for the file "kurtspc*.lic" (where the * represents unknown letters).
Change the name of this file from kurtspc*.lic to kurtspc*.li_.
Backup your database for KurtSPC.
Uninstall the KurtSPC software from the Add/Remove program utility in the Control Panel.
Reinstall the KurtSPC software.
Run KurtSPC and test.
Question:
How do I find my currently selected KurtSPC database?
Answer:
[+][–]
Your database's location can be found in the KurtSPC Help menu under "About KurtSPC...". Choose the database tab. The name of the database and the directory it is located in is listed.
Question:
I get an error "ODBC Microsoft Access Driver Login Failed" when I start KurtSPC. What can I do about this?
Answer:
[+][–]
This error means the KurtSPC software cannot find our database. The database the software used to connect to may have been moved or may have been renamed. To fix this, press OK and "Database..." and select the database from the list that you would like to connect to.
Question:
I get an ODBC error when I start KurtSPC that does not let me select a database or run KurtSPC. What can I do?
Answer:
[+][–]
It is likely that the ODBC configuration is not correct. Go to the Control Panel and select "Administrative Tools". Choose "Data Sources (ODBC)" from the list.
If you are using Access as your database format, follow these steps:
If a "Kurt" entry does not exist, create it. Otherwise, select the "Kurt" entry.
If you needed to create a new entry, select the Access driver as your driver type and press OK.
Find the location of the database you would like to use as your Kurt database.
If you are editing an existing entry you will need to press the "Select..." button to do this.
Also, there are "Repair and "Compress" features on this screen that may help increase the speed of your database.
Save your changes and then run KurtSPC again.
If you are using SQL, follow these steps:
If a "KurtSQL" entry does not exist, create it. Otherwise, select the "KurtSQL" entry.
If you needed to create a new entry, select the Microsoft SQL driver as your driver type and press OK.
Find the location of the Kurt formatted database you would like to use as your Kurt database. If you are editing an existing entry you will need to press the "Select..." button to do this.
